Terms of Service

Last updated: 15 May 2026

1. Services

Navi Visa Consulting Consortium (Pvt) Ltd ("NVCC") provides visa consulting and application preparation services. We act as an intermediary between clients and embassies/consulates. We do not issue visas ourselves — visa decisions are made solely by the relevant embassy or government authority.

2. No Guarantee of Visa Approval

NVCC cannot and does not guarantee visa approval. Embassy decisions are final and at the sole discretion of the issuing authority. Our service fees are payable regardless of the visa outcome, as they cover the professional services rendered.

3. Client Responsibilities

4. Fees and Payment

Service fees are due upon confirmation of your application. Embassy fees are payable separately and are non-refundable once submitted. NVCC service fees are non-refundable as they cover professional services already rendered.

5. Refund Policy

Service fees are non-refundable. If NVCC is unable to process your application due to factors within our control, a refund may be considered at our discretion. Embassy fees paid to the consulate are not refundable by NVCC.

6. Limitation of Liability

NVCC's liability is limited to the service fee paid. We are not liable for visa rejections, delays by embassies, losses arising from travel cancellations, or any indirect or consequential damages.

7. Document Authenticity

Clients must provide genuine, unaltered documents. Submission of fraudulent documents is illegal and may result in permanent visa bans. NVCC accepts no liability for consequences arising from fraudulent documents provided by the client.

8. Governing Law

These terms are governed by the laws of Sri Lanka. Disputes shall be subject to the jurisdiction of Sri Lankan courts.

9. Contact

Navi Visa Consulting Consortium (Pvt) Ltd · 330/1A Kuliyapitiya, Kuliyapitiya · info@navivisas.com · +94 701 500 268